Privacy Policy — tcv66 Data Protection Commitment
Your privacy matters to tcv66. This Privacy Policy sets out in clear, plain English exactly what personal data we collect, why we collect it, how it is stored, who we may share it with, and what rights you have over your own information. We are committed to handling your data responsibly and transparently.
Six Privacy Commitments tcv66 Makes to Every Player
These principles summarise our core approach to your personal data. They do not substitute for the full Privacy Policy document below — please read the complete text for all applicable details.
tcv66 follows the principle of data minimisation. We collect only the personal information that is strictly necessary to operate your account, process transactions, verify your identity, and fulfil our legal obligations. We do not harvest data for its own sake or retain information beyond the period it is needed.
All data transmitted between your device and the tcv66 Platform is protected by 256-bit SSL/TLS encryption — the same standard used by major Bangladeshi banks including Dutch-Bangla Bank and BRAC Bank. Sensitive data at rest is stored using industry-standard encryption and access-control protocols.
tcv66 will never sell, rent, or trade your personal data to third-party marketers or data brokers. The only circumstances in which your data is shared with external parties are strictly defined in this Privacy Policy — primarily for payment processing, identity verification, regulatory compliance, and game-studio integration — and always under formal data-processing agreements.
We believe you have the right to know exactly how your data is used. This Privacy Policy is written in plain English and describes every category of data we collect, every purpose for which it is used, and every type of third party with whom it may be shared. We update this document whenever our practices change and notify you promptly.
You have the right to access, correct, update, or request deletion of your personal data at any time. You may also withdraw consent for specific uses of your data where processing is consent-based. tcv66 will honour all valid data rights requests within a reasonable timeframe and without charge in standard cases.
tcv66 does not retain your personal data indefinitely. Each category of data is held for the minimum period required by applicable law, regulatory guidance, or legitimate operational necessity. Once a retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
This Privacy Policy ("Policy") explains how tcv66 ("tcv66", "we", "us", "our") collects, uses, stores, shares, and protects personal data when you access or use the tcv66 Platform, including the website at tcv66.io, all associated mobile interfaces, game content, betting markets, account services, and customer support channels (collectively, the "Platform").
This Policy applies to all registered users and visitors of the Platform located in Bangladesh and any other jurisdiction from which the Platform is accessible. It covers personal data collected both online (through your use of the Platform) and offline (for example, through identity documents submitted during account verification).
Who is the Data Controller? tcv66 acts as the data controller in respect of all personal data collected via the Platform. This means we determine the purposes and means of processing your personal data and are responsible for it being handled lawfully and fairly.
By accessing the Platform and creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this Policy, you should not use the Platform.
tcv66 collects personal data in several ways: directly from you when you register and interact with the Platform, automatically as you browse and use the Platform, and from third parties such as payment providers and identity verification services. The categories of data we collect are set out in the table below.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, National ID (NID) or passport number | Registration form; KYC verification documents |
| Contact Data | Mobile phone number, email address, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Registration form; account update forms |
| Financial Data | bKash/Nagad/Rocket/Upay wallet numbers, bank account references (last 4 digits only), transaction history | Payment processing; transaction logs |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Automatically collected via server logs and analytics |
| Usage Data | Pages visited, games played, bets placed, session duration, feature interactions | Automatically collected via Platform analytics tools |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, time-out requests | Player dashboard; support requests |
We do not intentionally collect special categories of sensitive personal data (such as health information, political opinions, or religious beliefs) unless you voluntarily provide such information in a support communication, in which case it is used only to resolve your query and is not retained beyond that purpose.
tcv66 uses the personal data we collect for the following purposes, all of which are directly connected to delivering a safe, reliable, and enjoyable experience on the Platform:
- Account administration: Creating, maintaining, and securing your tcv66 account; processing your login and authentication.
- Identity and age verification: Confirming that you are at least 21 years of age and that the identity information you provided is accurate, in compliance with our legal and regulatory obligations. 21+ Only
- Transaction processing: Handling deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank; issuing receipts; reconciling account balances.
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorised access, and other illegal or prohibited conduct on the Platform.
- Regulatory compliance: Meeting our anti-money laundering (AML), know-your-customer (KYC), and other applicable legal obligations.
- Customer support: Responding to your enquiries, resolving complaints, and providing technical assistance.
- Platform improvement: Analysing usage patterns to improve the functionality, design, and content of the Platform.
- Responsible gaming: Monitoring gaming behaviour for signs of problem gambling; administering deposit limits, self-exclusion, and time-out features.
- Marketing communications: Sending you relevant promotional offers, bonus notifications, and seasonal promotions — only where you have given explicit consent and only via the contact methods you have authorised.
tcv66 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate lawful basis for the new use.
Every processing activity carried out by tcv66 is grounded in at least one of the following recognised legal bases:
- Contractual necessity: Processing required to fulfil the contract between you and tcv66 — most account administration, payment processing, and support functions fall within this basis.
- Legal obligation: Processing required to comply with applicable laws, including AML/KYC regulations and age-verification requirements.
- Legitimate interests: Processing necessary for the legitimate interests of tcv66, such as fraud prevention, Platform security, and service improvement — provided those interests are not overridden by your rights and interests.
- Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and certain analytics cookies. You may withdraw consent at any time without detriment.
tcv66 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly for the purposes described and under formal contractual safeguards:
- Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — to process deposits and withdrawals on your behalf.
- Identity verification providers: Third-party KYC and AML screening services used to verify your identity documents and screen against sanctions lists.
- Game studio partners: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — who may receive anonymised or pseudonymised session identifiers necessary to deliver their game content within the Platform.
- Technology and hosting providers: Cloud hosting, content delivery, and cybersecurity vendors who process data on our behalf under strict data processing agreements.
- Regulatory and law enforcement bodies: We may disclose your data to competent authorities where required to do so by law, court order, or regulatory direction.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of tcv66's business, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.
All third-party processors who access your personal data on behalf of tcv66 are contractually bound to use it only for the purposes specified and to protect it to at least the same standard that tcv66 applies internally.
tcv66 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the Platform, remember your preferences, maintain your session security, and gather analytics that help us improve the user experience.
The categories of cookies we use are as follows:
- Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core Platform functionality.
- Functional cookies: Remember your preferences such as language settings and interface configurations to provide a more personalised experience.
- Analytics cookies: Collect anonymised data about how visitors interact with the Platform — pages visited, time spent, errors encountered. This data is used solely to improve the Platform.
- Marketing cookies: Used only where you have given explicit consent, to track the effectiveness of promotional campaigns. You may withdraw consent at any time via your account preferences.
You can manage or delete cookies through your browser settings at any time. Please note that disabling cookies beyond the strictly necessary category may affect certain Platform features and your overall user experience.
tcv66 takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
- AES-256 encryption for sensitive data stored at rest, including financial and identity information.
- Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific job function.
- Regular independent security audits and vulnerability assessments of Platform infrastructure.
- Multi-factor authentication requirements for internal systems that process personal data.
- Incident response procedures that ensure prompt detection, containment, and notification in the event of a data breach.
Notwithstanding these measures, no digital system can be guaranteed to be 100% secure. You also play a role in keeping your account safe by using a strong, unique password and reporting any suspected unauthorised access to tcv66 support immediately at support at tcv66.io.
tcv66 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory requirements, or to resolve disputes and enforce our agreements. The general retention guidelines we apply are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC documents | 5 years after account closure | AML/KYC regulatory obligation |
| Transaction records | 7 years after transaction date | Financial record-keeping requirements |
| Account activity logs | 3 years after last login | Fraud investigation; dispute resolution |
| Customer support records | 3 years after case closure | Complaint investigation; audit trail |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of lawful marketing basis |
| Analytics data (anonymised) | Indefinite (non-personal) | Platform improvement; no personal linkage |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (which can no longer identify you as an individual) may be retained for statistical and product improvement purposes without limitation.
Subject to applicable laws, you have the following rights in relation to your personal data held by tcv66. To exercise any of these rights, please contact us at support at tcv66.io with your registered account details and a clear description of your request.
- Right of access: You may request a copy of all personal data tcv66 holds about you, along with information about how it is being used.
- Right to rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to restrict processing: You may request that we limit the processing of your data in certain circumstances, such as while the accuracy of data is being contested.
- Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request your data in a structured, machine-readable format.
- Right to object: You may object to processing based on legitimate interests, including direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where processing is consent-based (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.
tcv66 will respond to all valid data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it. We will not charge a fee for standard requests.
The tcv66 Platform is strictly intended for adults aged 21 and above. 21+ Only We do not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, we will immediately close the account, return any deposits made, and securely delete all associated personal data.
Parents and guardians are encouraged to make use of parental control software and to monitor their children's internet access to prevent minors from accessing gambling platforms. If you believe a minor has registered on tcv66, please contact us immediately at support at tcv66.io.
tcv66 operates as an internationally licensed platform. As a result, your personal data may be transferred to and processed in countries outside Bangladesh in connection with payment processing, identity verification, game-studio integrations, and cloud hosting services. Some of these countries may not have data protection laws equivalent to those in Bangladesh.
Where personal data is transferred internationally, tcv66 ensures appropriate safeguards are in place, including contractual clauses that bind the recipient to data protection standards consistent with this Privacy Policy, or by transferring only to jurisdictions that provide an adequate level of data protection as determined by applicable guidance.
tcv66 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or Platform functionality. When we make material changes, we will notify registered users via the Platform or via the contact details associated with your account prior to the changes taking effect.
The "Last Updated" date at the top of this document indicates when the Policy was most recently revised. The most current version of this Policy will always be accessible at tcv66.io/privacy-policy. We encourage you to review it periodically. Continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or complaints about this Privacy Policy or about how tcv66 handles your personal data, please contact our support team. We take all privacy enquiries seriously and will respond promptly. Our team operates on Bangladesh Standard Time (BST, UTC+6).
Privacy enquiries: support at tcv66.io
We aim to acknowledge all privacy-related enquiries within one business day and to provide a substantive response within 15 business days. For complex requests involving data access, deletion, or portability, up to 30 days may be required. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority applicable in your jurisdiction.
Please include your registered account username, the email address or mobile number associated with your account, and a clear description of your request or complaint when contacting us. This will help us locate your records and respond as quickly as possible.
Play Confidently on tcv66 — Privacy Built In
Now that you know exactly how tcv66 protects your data, explore our games and betting markets with confidence. If you have further questions, our FAQ and support team are always available.
21+ Only Gambling involves financial risk · Play responsibly · Bangladesh Standard Time (BST, UTC+6)